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Portal Phone System

Last Update 3 maanden geleden

PATIENT PORTAL PHONE SYSTEM Portal Phone - Hold Feature 02-02-23 Portal Phone Calling a number not connected to a patient chart 02-20-23 Portal Phone System - Walkthrough of Portal Phone System Features 📞 06-09-23 Portal Phone VoIP Update (Full System Walkthrough) 11-30-23

Phone System Unhold Button 11-27-2024

Phone system

Madeline

Last Update 5 maanden geleden

The Unhold functionality allows you to unhold a call and transfer it to the appropriate provider or team member. Rather than having a line automatically assigned to you, this feature gives you the flexibility to choose the line you want to manage and the person you want to transfer the call to.

Key Points to Remember

  • You select the line you want to manage: The system won’t automatically assign you to a held call. You will always have the option to select the line you want to handle.

  • Dropdown Menu: Use the dropdown menu to choose the appropriate provider to transfer the call to, ensuring the right person receives the call.

  • Managing Multiple Held Calls: If multiple calls are on hold, you can choose which call to resume or transfer at any time.

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