Acuity Scheduling 11-13-25

Login to Acuity with admin access then go to Integrations -> Webhooks and add new webhook

Base URL: https://app.fxmedsupport.com/webhook/acuity-post/{practice_id_without_md-hq.com}

For example for fxmedadmin.md-hq.com practice the url will be following

https://app.fxmedsupport.com/webhook/acuity-post/fxmedadmin

After adding the url in the specified field, hit the Save Settings button.

You’ll get User Id and API Key when you click on the View Credentials button. You need to add these in the FxMedSupport app later.

There’re four tabs in FxMedSupport Acuity App that allows to setup the integration and other settings

In the settings tab you need to add User Id and API key that you got from acuity. Also it allows to set following settings

Cerbo To Acuity? - If this flag is turned on then it’ll sync Cerbo appointments to Acuity as well. If the flag is turned off then only Acuity Appointments will be synced to Cerbo

Create Patient? - If this flag is turned on then when syncing appointments from Acuity to Cerbo Patient will be created if it does not already exist. If the flag is turned off then we don’t create the patient and no patient is attached to these appointments. When flag is turned on there’re options to add default DOB and Gender as these fields does not exist in Acuity Client

This tab allows users to decide how the Cerbo Appointments will be synced to Cerbo like if the flag Create Block Only is enabled then it’ll just create a block inside Acuity for the Cerbo Appointments and add details like appointment type and notes in description.

But if the flag is turned off then It’ll allow to add mappings of Cerbo Appointment Types to Acuity Appointment Types. Users need to map all Cerbo appointment types to Acuity Appointment Types that they want to get synced in Acuity.

This tab allows you to do the following things.

• Allows to add fallback Cerbo Appointment Type if specific Acuity Appointment type is not mapped to any Cerbo Appointment Type. Like users want to have a default appointment type where all Acuity Appointments will go and they can add mapping for the ones that they want to go in a specific type.

• Cerbo Appointment Title - Allows to set cerbo appointment title as Acuity has Appointment type and no separate field for Title so we allow to either select Cerbo Appointment Type as Title in acuity or the acuity Type. User can have any custom text as title as well if they want

• Allows to map specific Acuity appointment to certain Cerbo Appointments

This tab allows acuity calendars to map to Cerbo Users/Resources. The events sync into calendars according to this mapping. The tab also allows to add Fallback Cerbo appointment type per provider. So if specific appointment type mapping does not exist then it checks for provider fallback appointment type, if this is not added as well then it goes and check the global Fallback appointment type.

Whenever some appointment is created/updated on acuity we check if the appointment type has following keywords then the appointment is eligible for zoom link generation.

• ZOOM

• VIDEO

• VIRTUAL

• TELEMEDICINE

Every calendar on acuity can have some emails linked to them separated by ,. So we check all the emails added for the calendar and see if any of them has zoom integration setup with us. If yes then we create the meeting link on zoom and post back to acuity. But If not then we get the email of the user who created this appointment and see if this user has zoom integration enabled with us or not. If yes we create meetings on zoom and post back to acuity otherwise we ignore this appointment.

Note: Acuity has custom fields option for appointments.  We post the zoom link to the field that has the name Zoom Link.