System usage overview: can access the system as an admin via the app and configure phone settings for VoIP.Current phone system setup explained, including the default Twilio number and its impact on calls and forwarding.Recommendation to test the VoIP system with practice's current number, enabling features like voicemail and other communication options.Explanation of how to forward calls to the main phone system, with recommendations for gradual integration.Overview of how 12-14 practices use this phone system with flexibility in VoIP versus legacy phone settings.Voicemail options: text-to-speech and audio file uploads, with a recommendation to test voicemail before full implementation.Call tree setup: creating options like forwarding calls to different departments or team members.System allows setting up multiple lines, with examples of practices using different lines for specific roles.Discussion about using the system for patient communication and assigning multiple users different roles during call routing.Review of how the system integrates with mobile and desktop VoIP applications, showing real-time updates.New functionality includes a system update to show full-screen mode for better system usability and a new Automator system to streamline tasks.Advanced features: integration with external systems like Zoom for call scheduling and the potential for system API upgrades.There’s a potential new feature request for integrating specialist information into the phone system, adding more flexibility for contacting non-patient entities like pharmacies.System logs all calls made through it, showing detailed call information like call type, duration, and outcomes, and could potentially log voicemails left for patients.Text messaging: the system allows text notifications but encourages using secure portal messaging for detailed patient communication.System is being fine-tuned to remove unnecessary legacy functions and optimize VoIP communication. 
