Updates and More

Community Connection Class Summary: December 4th

Main Topics:

1. Updates to the Patient Re-Engagement System
2. Introduction of the Email Community Template System
3. Enhancements to Automation Filters and Conditions
4. Discussion on FxMedSupport Workflow and Customer Feedback
5. General Q&A and Open Discussion

Summary:

Kevin Mackey hosted the Community Connection class to share recent updates to the FxMedSupport system and provide insights into upcoming features. The session covered:

• Improvements to the Patient Re-Engagement System, including the ability to import email templates and soon-to-be-released provider-specific appointment connections.
• Launch of the Email Community Template System, enabling practices to share and utilize email templates collaboratively.
• Updates to the Automation System, introducing new filters for provider and appointment-specific conditions.
• Feedback on FxMedSupport's evolving customer service practices, including the implementation of post-meeting summaries and improved ticket tracking.
• Open Q&A addressing specific user concerns, such as admin access to system applications and Go High-Level integration challenges.